Support

Need a hand? We're here.

Contact us

Email support@commitcontracts.com and we'll get back to you, usually within one business day. Include your account email and, if it's about a specific goal, the goal name and the date so we can find it quickly.

You can also reach us from inside the app: Settings → Support → Report a bug, or ask the AI coach in the Coach tab.

Frequently asked questions

How does the AI coach review my evidence?

When you submit proof (a photo, a note, a location, an Apple Health reading, and so on), the coach checks it against the goal's own criteria and marks the period approved, needs-clarification, or missed. The criteria are the ones you set when you made the goal, so if a verdict looks wrong, it is usually worth re-reading them. See our Privacy Policy for how your data is handled.

I think a verdict was wrong. How do I appeal?

Open the goal and use Appeal / dispute, or message your coach in the Coach tab, within the 48-hour appeal window. Explain what happened; the coach reviews your evidence again and can approve the period. If you still need help, email support@commitcontracts.com.

My goal did not remind me, or reminded me at the wrong time.

Reminders are a master toggle in Settings → Reminders, with the lead times set per goal underneath it. A goal you have never touched uses the default of one day and three hours before the deadline. Weekly, monthly and alarm goals do not use lead times at all.

How do I manage or cancel Premium?

Premium subscriptions purchased in the app are managed through your Apple account: Settings app → your name → Subscriptions → Commit, where you can cancel anytime.

How do I delete my account?

In the app: Settings → Account → Delete account. This permanently removes your account and associated data. Email us if you're stuck.

Still need help?

Email support@commitcontracts.com. A real person will read it.