Support

Need a hand? We're here.

Contact us

Email support@commitcontracts.com and we'll get back to you, usually within one business day. Include your account email and, if it's about a specific goal or charge, the goal name and the date so we can find it quickly.

You can also reach us from inside the app: Settings → Support → Report a bug, or ask the AI coach in the Coach tab.

Frequently asked questions

How do penalties work?

When you create a goal you set a penalty amount and put a real payment method behind it. If you miss the goal, that amount is charged — but not immediately. There's a 48-hour window to appeal to your AI coach first, and nothing actually settles for 4 days. You choose every penalty and confirm it before the goal is active.

I think a charge was wrong. How do I appeal?

Open the goal and use Appeal / dispute, or message your coach in the Coach tab, within the 48-hour appeal window. Explain what happened; the coach reviews your evidence and can approve the period or forgive the charge. If you still need help, email support@commitcontracts.com.

Where can I see my charges?

In the app: Settings → Billing shows your payment method and a full history of every charge, hold, and refund.

How do I manage or cancel Premium?

Premium subscriptions purchased in the app are managed through your Apple account: Settings app → your name → Subscriptions → Commit, where you can cancel anytime. If you subscribed on the web, manage it from the billing link in your account.

How do I delete my account?

In the app: Settings → Account → Delete account. This permanently removes your account and associated data. If a penalty charge is still pending, it may need to settle first — email us if you're stuck.

Is my payment information safe?

Yes. Payments are handled by Stripe through their secure payment sheet. Your full card or bank details never reach the app or our servers.

How does the AI coach review my evidence?

When you submit proof (a photo, a note, a location, and so on), the coach checks it against the goal's criteria and marks it approved, needs-clarification, or failed. Only an approved submission keeps you from being charged. See our Privacy Policy for how your data is handled.

Still need help?

Email support@commitcontracts.com — a real person will read it.